Host or Hostess

Job Description We are currently seeking dynamic and self-motivated Food & Beverage professionals who are looking to advance their careers. As a Host/Hostess, you will be responsible for providing a warm welcome to our guests and ensuring an efficient, courteous, and memorable experience at all times. Key Responsibilities: * Deliver consistently professional, friendly, warm, and engaging service. * Welcome guests to the assigned outlet, escort them to their tables, and remain available as a point of contact throughout their visit. * Manage outlet reservations, maintain the reservation book, and handle telephone inquiries professionally. * Prepare the outlet prior to opening hours in coordination with the service team. * Coordinate table arrangements and seating plans to accommodate reservations and special requests. * Monitor the cleanliness and upkeep of the outlet and entrance area. * Ensure guest satisfaction by maintaining a friendly, attentive, and discreet presence. * Maintain thorough knowledge of menus, promotions, and special offers to assist and recommend to guests when required. * Contribute to the development and maintenance of the outlet's guest database. * Follow up with guests and ensure their satisfaction upon departure. This role requires excellent communication skills, a guest-focused approach, and the ability to create positive first impressions that enhance the overall dining experience. Requirements EDUCATION, QUALIFICATIONS & EXPERIENCE You should ideally hold a diploma in Hospitality Management and have previous experience within the Food & Beverage department of a hotel. Excellent communication skills in English, both written and spoken, are essential. The ability to communicate in additional languages will be considered an advantage. You should possess a professional, courteous, and polished manner, with a passion for delivering exceptional guest service. KNOWLEDGE & COMPETENCIES The ideal candidate is guest-focused, service-oriented, and committed to exceeding guest expectations. You should be enthusiastic, dependable, and possess strong interpersonal skills, a positive attitude, and a well-groomed professional appearance. Core Competencies: * Understanding the Job * Taking Responsibility * Recognizing Differences * Customer Focus * Adaptability * Teamwork A warm personality, excellent communication skills, and the ability to create memorable guest experiences are key to success in this role.