Head Waiter / Head Waitress

Job Description We are currently looking for dynamic and self-motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of Food & Beverage products, with prompt, accurate and personalized service. As a Head Waiter, Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience. Key Responsibilities: - Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation - Conduct regular training sessions with the assigned team in line with the departmental SOP's - Monitor duty schedules for the respective team - Ensure the proper appearance and grooming of assigned employees - Work towards the timely setup of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours - Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available - Maintain a professional and friendly relationship with the outlet patrons to ensure their well being - Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel Requirements Education, Qualifications and Experience You should ideally have a diploma in the hospitality field with a maximum of two years of experience in a similar role. You must also be fluent in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experience in leadership and supervisory roles are a definite plus. Knowledge and Competencies The ideal candidate will be a well-presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing the following additional competencies - Understanding Hotel Operations - Effective Communication - Planning for Business - Supervising People - Understanding Differences - Supervising Operations - Teamwork - Adaptability - Customer Focus - Drive for Results Benefits * Private Health Insurance * Paid Time Off * Training & Development