Hostess

Job Description How does your working day look like … * Welcome and engage each guest in a polished, confident, and upbeat manner aligned with the 25hours tone of voice. * Manage guest seating, flow, and table allocations based on reservations and walk-ins, ensuring fairness and efficiency across all service sections. * Accommodate special guest requests and communicate effectively with the service team to ensure expectations are met or exceeded. * Maintain up-to-date knowledge of menus, special events, seating arrangements, and guest preferences. * Handle guest complaints, feedback, and queries professionally, ensuring resolution or escalation when appropriate. * Maintain presence at the host stand at all times during service, ensuring seamless guest reception and restaurant ambiance. * Accurately manage reservations using the restaurant’s system, including inputting, updating, and reviewing guest data and seating plans. * Confirm reservation details, guest counts, and preferences, and communicate any changes to relevant team members. * Answer phone calls promptly and professionally (within two rings), assist with inquiries, and record messages or bookings accurately. * Coordinate with the kitchen, service, and bar teams to maintain pace and timing of service based on guest volume and flow. * Maintain cleanliness and organization of the reception and entrance areas; assist with clearing and resetting tables when required. * Perform assigned side duties such as updating seating charts, polishing menus, or assisting with menu distribution. * Follow grooming and uniform standards as set by 25hours, always reflecting a stylish and refined appearance. * Ensure compliance with all fire, health, safety, and hygiene standards, as well as local and internal licensing requirements. * Support a strong sense of teamwork, collaboration, and mutual respect within the restaurant and across departments. Qualifications Your personality counts more than your CV … * Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations. * Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. * Ability to speak the English language sufficient to conduct small employee meetings to impart new information. * Ability to remember, recite and promote the variety of menu items. * Ability to move throughout a crowded room to seat guests. * Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. * High school graduate or equivalent required. * Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred * Additional language ability preferred. Additional Information Additional Information What’s in it for you … * Get to know all the other 25hours hotels and stay ten nights a year for free as an employee! * Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world * Benefit from great offers from our numerous cooperation partners * Be part of our hilarious staff parties and much more... Company Description At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture. COME AS YOU ARE & JOIN THE  25h TRIBE.