Head Hostess - Monkey Bar

Job Description How does your working day look like … * Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.  * Assign areas of responsibility to reception/hostess staff.  * Assist with performance evaluation of line staff.  * Posting of positive comments for viewing by all staff – reviewing negative comments with FOH Manager AND Venue Manager  * Prepare the daily/weekly/monthly roster in co-ordination with the Operations team  * Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.  * Conduct daily team member communication meetings in the absence of the Venue Manager  * Adherence to stock control and par stocks of stationary and of equipment (controlling costs)  * Assist, manage and control the use and upkeep of equipment’s and assets  * Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables  * Assist in developing strategies to increase sales  * Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.  * Manage Reservations and Table Management System  * Manage Database and upkeep of information – create reporting templates to update weekly  * Manage yearly marketing calendar of events and promotions around town  * Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.   * Tracking of reservations coming from hotel concierges and administering concierge appreciation program.  * Attend all external networking events as directed by Venue Manager and Managing Partner.    * Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:   * Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events.  * Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner  * Personal follow-up via phone or email within one week of the event and update the template report as needed and file  * Oversee mailing of official thank-you letter in the month following the event  * Introducing potential clients to the venue Qualifications Your personality counts more than your CV … * Minimum of 2 years' experience in Food & Beverage or hospitality sector * Hotel or upscale venue operational experience * Proven leadership and team development experience with ability to train, mentor, and motivate staff * Event planning and coordination experience, with demonstrated ability to execute successful group events and parties * Proficiency with reservation and table management systems * Strong administrative and database management skills with experience in creating reporting templates * Proficiency in Microsoft Office Suite * Sales and revenue management experience with proven track record in upselling and maximising revenue * Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements * Excellent interpersonal and networking abilities with experience building and maintaining professional relationships * Middle East hospitality experience (preferred) * Ability to reinforce change through effective communication, support, and own behaviours when implementing creative solutions Additional Information What’s in it for you … * Get to know all the other 25hours hotels and stay ten nights a year for free as an employee! * Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world * Benefit from great offers from our numerous cooperation partners * Be part of our hilarious staff parties and much more... Company Description At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.