Guest Relations Hostess/Host

Job Description * Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure * Ensure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service * Meet and greet VIP guests personally and liaise closely with Concierge for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations * Prepare compendiums prior to guest arrival and check-in system entries as necessary * Maintain close contact with Concierge for new arrivals and departures * Update and maintain repeat guest history system with accurate and detailed information * Promote inter-hotel sales and in-house facilities to enhance guest experience and revenue opportunities * Send prepared welcome cards and amenities to guest rooms prior to arrival * Attend to special requests by guests with professionalism and efficiency * Handle guest complaints and refer them as necessary, ensuring follow-up on corrective actions and guest satisfaction resolution * Review arrival lists for all arrivals and VIPs to verify room allocations, amenities, and special requests * Prepare requisitions for amenities on a timely basis to support seamless guest experiences * Participate in regular meetings with Guest Relations team members and Butlers staff to facilitate communications and ensure smooth operations * Collect and document guest feedback to identify service improvement opportunities and share insights with management * Train and mentor junior Guest Relations staff on service standards, systems, and best practices * Coordinate with multiple departments including Housekeeping, Food & Beverage, and Facilities to ensure exceptional service delivery * Adhere to all Occupational Health & Safety policies and procedures * Perform related duties and special projects as assigned by management Qualifications * Minimum 2 years of Guest Relations experience preferably in a four or five-star hotel * Excellent verbal and written communication skills in English; multilingual abilities are highly preferred * Proven experience in guest relations, hospitality, or customer-facing roles * Strong interpersonal skills with the ability to build rapport quickly with diverse guests * Exceptional organizational and time management abilities * Proficiency with hospitality management systems and basic computer applications * Outstanding problem-solving and conflict resolution skills * Professional appearance and demeanor with strong etiquette standards * Ability to multitask and prioritize effectively in a fast-paced environment * Flexibility to work various shifts, including evenings and weekends as required * Ability to remain calm and professional under pressure Company Description Hyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.