Fulfillment Planning Specialist

Job Description We are looking for a Fulfillment Planning Specialist to manage store staffing across the assigned region. The role focuses on meeting staffing requirements, monitoring daily attendance, coordinating replacements, and working with third-party manpower providers to ensure shifts are covered. Responsibilities * Coordinate with third-party manpower providers to fill store associate positions based on the staffing plan for each city and store. * Track staffing progress and report coverage gaps to the Planning team and store management. * Monitor daily attendance, follow up on absences, late arrivals, and no-shows, and confirm replacements before shifts start. * Follow up on trainee onboarding and acceptance based on attendance and performance. Track trainee drop-off and coordinate with stores and manpower providers to address recurring issues. * Review shift schedules against the staffing plan, upload them to the system, and follow up on any changes or discrepancies. * Monitor store associate turnover, identify its causes, and work with store teams and manpower providers to improve retention. * Act as the main point of contact for manpower providers on staffing, documentation, and deployment. Review their performance against agreed service levels and escalate issues as needed. Requirements * 2+ years of experience in manpower fulfillment, workforce coordination, or operations in quick commerce, retail, or logistics. * Experience coordinating staffing for high-volume, shift-based operations. * Experience working with third-party logistics (3PL) companies or outsourced manpower providers. * Proficiency in Microsoft Excel. Experience with workforce management or shift scheduling systems is a plus. * Strong follow-up and coordination skills across multiple stores and cities. * Strong communication skills in Arabic and English. * Bachelor’s degree or diploma in Human Resources, Business Administration, Operations Management, or a related field. * Willingness to travel within the assigned region for regular store visits. * Experience in dark store operations, fulfillment operations, or Ninja Ground Operations is a plus.