Intern - Front Office

Job Description We are looking for a motivated and guest-focused Front Office Intern to become part of our dynamic team at SO/ Uptown Dubai. This opportunity offers aspiring hospitality professionals the chance to gain valuable practical experience in a luxury hotel setting, enhance their communication and guest relations skills, and develop a deeper understanding of delivering personalized service and memorable guest experiences. Key Responsibilities * Welcome guests warmly and assist with check-in and check-out procedures. * Handle guest inquiries, requests, and concerns professionally and efficiently. * Assist with room assignments, reservations, and guest registration. * Answer incoming calls and emails, providing accurate hotel information. * Learn and use the hotel's Property Management System (PMS) for daily operations. * Coordinate with Housekeeping and other departments to ensure smooth guest experiences. * Provide information on hotel facilities, services, and local attractions. * Support daily administrative tasks, guest records, and shift handovers. * Maintain a professional, organized, and welcoming Front Desk environment. * Work closely with the Front Office team to deliver exceptional guest service while developing practical hospitality skills. Expected start date: February 2027 Qualifications * Currently pursuing a diploma or degree in Hospitality Management or a related field. * Positive attitude, eagerness to learn, and passion for hospitality. * Good communication skills in English; additional languages are an advantage. * Professional appearance with a friendly and service-oriented approach. * Basic computer skills, including Microsoft Office. * Good organizational skills with the ability to multitask. * Strong teamwork, attention to detail, and willingness to support daily Front Office operations. Additional Information Your Journey with Us * Valuable hands-on experience in a luxury lifestyle hotel environment. * Exposure to international service standards and daily Front Office operations. * Professional guidance and mentorship from experienced hospitality professionals. * Opportunities to strengthen guest relations, communication, and problem-solving skills. * Experience collaborating within a dynamic and multicultural team. * A strong foundation for future career growth and development in the hospitality industry. Company Description SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.