Training Supervisor

Job Description Training Supervisor Location: Riyadh, Saudi Arabia Department: People & Culture Employment Type: Full-Time Reporting To: People & Culture Manager Job Summary Basiqat by Mantis is seeking a passionate, creative, and highly organized Training Supervisor to join our pre-opening team. The successful candidate will be responsible for coordinating, delivering, and monitoring learning and development initiatives that support employee performance, service excellence, and organizational growth. As a key member of the People & Culture team, the Training Supervisor will play an essential role in preparing our Heartists for the resort's opening, establishing a strong learning culture, and ensuring alignment with Accor and Mantis brand standards. Key Responsibilities Learning & Development * Coordinate and implement the resort's annual training and development plan in alignment with business objectives and brand standards. * Conduct training needs assessments in collaboration with department heads to identify skills gaps and development priorities. * Design, organize, and deliver training programs covering guest service excellence, communication, leadership fundamentals, professional development, and operational competencies. * Facilitate engaging classroom sessions, workshops, practical training, and interactive learning activities. * Support departmental trainers in developing and delivering effective on-the-job training. * Promote a continuous learning culture across all departments. Pre-Opening Training & Readiness * Develop and coordinate the pre-opening training calendar in collaboration with the People & Culture Manager and department heads. * Organize and facilitate Heartist orientation and onboarding programs for newly recruited employees. * Coordinate brand immersion, service culture, and luxury hospitality training to prepare Heartists for the resort's opening. * Support the implementation of Accor and Mantis brand training requirements. * Coordinate departmental training plans, operational simulations, and service readiness assessments. * Monitor training completion and identify gaps that may affect operational readiness. * Support the development of training materials, presentations, learning resources, and departmental training checklists. * Ensure that mandatory training requirements are completed before opening, where applicable. Brand Standards & Service Excellence * Promote Accor and Mantis service culture, brand values, and guest experience standards. * Deliver training programs focused on luxury service etiquette, guest engagement, personalization, and service recovery. * Collaborate with Quality and operational departments to identify service improvement opportunities. * Support the implementation of guest experience and quality assurance training initiatives. * Reinforce sustainability awareness and responsible hospitality practices in line with the resort's eco-luxury positioning. Training Administration & Reporting * Maintain accurate training records, attendance sheets, evaluations, and completion reports. * Monitor mandatory training compliance and follow up with departments on outstanding requirements. * Support the administration and utilization of applicable Accor digital learning platforms. * Prepare monthly training reports, training calendars, and learning and development updates. * Evaluate training effectiveness through feedback, assessments, and performance observations. * Maintain organized training materials and ensure the availability of required learning resources. Employee Development & Engagement * Support employee development initiatives, career growth programs, and internal talent development activities. * Coordinate training nominations and participation in relevant learning programs. * Assist in identifying high-potential employees and development opportunities. * Collaborate with the People & Culture team on employee engagement, recognition, and cultural initiatives. * Encourage departmental participation in learning activities and knowledge-sharing sessions. Coordination & Continuous Improvement * Work closely with department heads to ensure training initiatives address operational needs. * Coordinate with external training providers and internal facilitators when required. * Monitor learning and development trends and recommend improvements to training delivery. * Support internal audits and training-related compliance requirements. * Perform additional learning and development duties as assigned by the People & Culture Manager. Qualifications Education & Experience * Bachelor's degree in Human Resources, Hospitality Management, Education, Business Administration, or a related field. * Minimum 2–3 years of relevant experience in training, learning and development, or hospitality operations with training responsibilities. * Previous experience within luxury hotels, resorts, or internationally recognized hospitality brands is highly desirable. * Experience in hotel or resort pre-opening operations is an advantage. * Familiarity with training needs analysis, instructional design, training delivery, and evaluation methods. * Knowledge of luxury hospitality service standards and employee development practices. * Experience using learning management systems (LMS) and digital training platforms is preferred. * Train-the-Trainer certification or other relevant professional training qualifications are an advantage. Skills & Competencies * Excellent presentation, facilitation, and public-speaking skills. * Strong communication and interpersonal abilities. * Excellent command of English; Arabic proficiency is highly desirable. * Ability to design and deliver engaging, interactive training sessions. * Strong organizational, planning, and time-management skills. * Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word. * Creativity and enthusiasm for learning and employee development. * Strong attention to detail and ability to maintain accurate training records. * Ability to work collaboratively with employees and managers across different departments. * Strong problem-solving skills and a proactive approach to continuous improvement. * Passion for luxury hospitality, service excellence, and people development. * Flexibility and adaptability to the demands of a pre-opening environment. Additional Information Why Join Basiqat by Mantis? Joining Basiqat by Mantis means becoming part of an exciting pre-opening journey and contributing to the creation of a distinctive luxury hospitality destination in Riyadh. As part of Mantis and the global Accor family, you will have the opportunity to: * Be part of a dynamic and passionate pre-opening team. * Contribute to establishing the foundations of a new luxury eco-resort. * Grow professionally within an internationally recognized hospitality group. * Experience a collaborative, inclusive, and people-focused working environment. * Access learning and development opportunities within Accor. * Enjoy applicable ALL Heartists employee benefits and recognition programs. Our Commitment to Diversity & Inclusion At Accor, we believe in creating an environment where everyone feels welcome, respected, and valued. We are committed to equal opportunities and fostering a diverse and inclusive workplace. Join us and be part of the Basiqat by Mantis journey! Company Description About Basiqat by Mantis Basiqat by Mantis is an upcoming Luxury veco-resort in Riyadh, Saudi Arabia, operating under Mantis, part of the Accor Group. Currently in its pre-opening phase, Basiqat by Mantis is preparing to introduce a distinctive hospitality experience that combines luxury, nature, sustainability, and authentic local culture. As part of the global Accor family, we are committed to creating exceptional guest experiences while