Telephone Operator

Job Description We are currently looking for dynamic and self-motivated Front Office professionals who are eager to advance their careers. As a Telephone Operator, you will be responsible for handling all incoming and outgoing calls professionally and efficiently, ensuring guests receive exceptional service and a memorable experience throughout their stay. Key Responsibilities: * Answer all guest calls in a professional, friendly, and courteous manner. * Maintain effective communication with all departments to ensure seamless service delivery. * Handle guest inquiries promptly and professionally, exceeding guest expectations whenever possible. * Greet guests by name when answering calls, in accordance with Rotana standards. * Maintain up-to-date knowledge of hotel facilities, services, and local attractions. * Utilize the Opera guest profile system to remain informed of guest preferences and profiles. * Process and record long-distance call charges in accordance with established procedures. * Manage guest wake-up call requests and ensure they are delivered accurately and on time. * Ensure the efficient operation of the telephone switchboard, transferring internal and external calls promptly and accurately. * Take and deliver messages for guests and management in line with company standards. This role requires excellent communication skills, attention to detail, a customer-focused attitude, and the ability to remain calm and professional in a fast-paced environment. Requirements Education, Qualifications & Experience Ideally, you should hold a diploma or degree in Hospitality or a related field, with previous experience in a similar role. Excellent verbal and written English communication skills are essential, along with a clear speaking voice and strong telephone etiquette. Computer literacy is required, and experience using Opera is an advantage. Knowledge & Competencies The ideal candidate is customer-focused, highly proactive, and possesses an energetic, positive, and approachable personality. You should be able to perform effectively in a fast-paced environment, work well under pressure, and thrive as part of a multicultural team while providing exceptional service to guests. Required Competencies: * Understanding the Job * Taking Responsibility * Recognizing Differences * Customer Focus * Adaptability * Teamwork and Collaboration