Front Desk Agent

Job Description We are currently looking for dynamic and self-motivated Front Office professionals who are eager to develop their careers. As a Front Desk Agent, you will be responsible for delivering professional and customer-focused service to our guests, ensuring their stay is a memorable experience. Your key responsibilities will include: * Provide prompt, courteous and efficient service to all guests to achieve a high level of customer satisfaction through personalized service from arrival to departure. * Ensure guests are personally greeted by name, where known, and escorted to their rooms to make them feel welcomed and expected. * Conduct in-room hotel familiarization and assist guests with enquiries and requests related to hotel facilities and activities. * Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and other relevant information. * Maintain awareness of daily room rates and hotel occupancy levels. * Accurately handle Front Desk cashiering procedures and comply with all established systems, policies and procedures. * Process guest accounts from check-in to check-out, ensuring accurate posting of all incidental charges through the Front Office system. * Maintain guest privacy and confidentiality by ensuring that no guest information is disclosed to unauthorized parties. * Demonstrate a thorough understanding of the hotel's policies, procedures and service standards, as well as full knowledge of hotel facilities and ongoing activities. Requirements Education / Qualifications & Experience You should ideally have a degree in Hospitality Management, with previous experience in the Front Office Department within a hotel. Fluency in written and spoken English and Russian is essential. Knowledge of additional languages, strong interpersonal skills and problem-solving abilities are an advantage. Computer literacy is required, while previous experience with Opera is preferred. Knowledge & Competencies The ideal candidate will be customer-driven, proactive and have an outgoing, charismatic and approachable personality. You should be able to work well under pressure in a fast-paced environment and be a strong team player who enjoys working with a multicultural team and guests. The following competencies are also required: * Understanding the Job * Taking Responsibility * Recognizing Differences * Customer Focus * Adaptability * Teamwork