Housekeeping Supervisor

Job Description We are currently seeking passionate and dynamic, guest-focused Housekeeping professionals who take pride in delivering exceptional customer service and creating memorable guest experiences. As a Housekeeping Supervisor, you will be responsible for supervising a team of Housekeeping Attendants to achieve operational objectives while ensuring that hotel cleanliness, maintenance, and presentation standards are consistently maintained. Key Responsibilities: * Prepare daily job assignments for Housekeeping Attendants. * Issue keys and necessary supplies to Housekeeping Attendants. * Monitor VIP, Do Not Disturb (DND), Sleep-Out, and Double-Locked rooms, and take appropriate action as required. * Attend daily briefings and receive operational updates and special instructions. * Verify guest check-outs before reporting rooms as vacant. * Receive and coordinate special guest requests, ensuring timely completion. * Inspect cleaned rooms and public areas using established checklists to ensure cleanliness standards are met, amenities are properly replenished, and maintenance issues are reported immediately. * Complete required reports and transfer found items to the Lost & Found department. * Supervise the cleaning of guest rooms, corridors, and stairwells. * Train, guide, and support Housekeeping Attendants, providing feedback and reporting performance concerns to management. * Assist with inventory control and ensure all housekeeping equipment and machinery are properly used, maintained, and stored. This role requires strong leadership, attention to detail, organizational skills, and a commitment to maintaining the highest standards of cleanliness and guest satisfaction. Requirements Education, Qualifications & Experience Ideally, you should hold a diploma or vocational qualification in Hospitality, with previous supervisory experience within a hotel Housekeeping department. A good command of written and spoken English is essential, along with strong interpersonal, communication, and problem-solving skills. Computer literacy and experience using Opera are advantageous. Knowledge & Competencies The ideal candidate is a friendly and caring individual with strong cross-cultural awareness, a commitment to quality, and excellent attention to detail. You should be able to perform effectively under pressure in a fast-paced environment and enjoy working with colleagues and guests from diverse backgrounds. Required Competencies: Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results