Driver - Front Office

Job Description We are currently seeking passionate, dynamic and guest-focused Front Office professionals who take pride in delivering exceptional customer service and providing practical solutions to our guests. As a Driver, you will be responsible for welcoming and assisting hotel guests upon arrival and departure, as well as carrying out transportation duties to ensure a smooth and comfortable guest experience. KEY RESPONSIBILITIES * Greet guests warmly upon arrival and assist them during departure. * Open car doors for arriving and departing guests and escort them to the hotel lobby. * Maintain up-to-date knowledge of the hotel, its facilities and services to respond effectively to guest enquiries. * Ensure proper shift handovers by obtaining relevant information from the previous shift. * Report all guest complaints or concerns promptly to the Manager on Duty. * Carry out transportation duties using the hotel car or bus as required. * Ensure the safe handling and proper control of guests' car keys. * Coordinate with the Shift Leader to ensure an effective handover to the night shift. * Build and maintain positive guest relationships while consistently meeting or exceeding guest expectations. * Maintain the cleanliness and organization of parking areas and the key cabinet. * Ensure smooth, timely and efficient airport crew transportation operations. * Adhere to hotel safety standards, traffic regulations and company transportation policies at all times. Requirements EDUCATION, QUALIFICATIONS & EXPERIENCE * Ideally, vocational training or a relevant qualification in hospitality. * Previous experience in Front Office operations or hotel transportation services is preferred. * Good command of written and spoken English. * Must hold a valid UAE Heavy Vehicle driving licence. * Good knowledge of UAE traffic laws and road safety regulations. KNOWLEDGE & COMPETENCIES The ideal candidate should be well-presented, outgoing and friendly, with a positive attitude towards guest service. You should be proactive, reliable and hands-on, with a flexible approach to work and the ability to adapt to unexpected situations. You should be comfortable working in a busy hotel environment, remain calm under pressure and demonstrate a strong commitment to guest satisfaction. KEY COMPETENCIES * Understanding the Job: Demonstrates a clear understanding of duties and responsibilities. * Taking Responsibility: Takes ownership of assigned tasks and delivers them efficiently. * Recognizing Differences: Respects and understands guests and colleagues from diverse backgrounds. * Customer Focus: Anticipates guest needs and delivers excellent service. * Adaptability: Adjusts quickly to changing situations and operational requirements. * Teamwork: Works effectively with colleagues to ensure smooth daily operations.