In Room Dinning Supervisor

Job Description In-Room Dining Supervisor Location: Riyadh, Saudi Arabia Department: Food & Beverage – In-Room Dining Employment Type: Full-Time Reporting To:  Assistant Food & Beverage Manager Job Summary Basiqat by Mantis is seeking a passionate, service-oriented, and highly organized In-Room Dining Supervisor to join our pre-opening Food & Beverage team. The successful candidate will be responsible for supervising daily in-room dining operations, ensuring the highest standards of luxury hospitality, personalized service, food presentation, and guest satisfaction. As a member of the pre-opening team, the In-Room Dining Supervisor will play an important role in establishing service procedures, preparing operational equipment, training Heartists, and ensuring the department is fully prepared to deliver a seamless and memorable dining experience from the resort's opening. Key Responsibilities In-Room Dining Operations & Service Excellence * Supervise daily in-room dining operations to ensure efficient, professional, and personalized service. * Ensure all guest orders are accurately received, processed, prepared, and delivered within established service standards. * Oversee the setup, presentation, and delivery of in-room dining orders in accordance with luxury hospitality standards. * Monitor service quality, food presentation, temperature, and order accuracy before delivery. * Ensure proper handling of special dietary requirements, allergies, and personalized guest preferences. * Coordinate timely collection of used trays, trolleys, and dining equipment from guest accommodations. * Maintain high standards of cleanliness, hygiene, and organization in all in-room dining service areas. * Ensure all operational procedures comply with approved Mantis and Accor brand requirements. Luxury Guest Experience & Personalization * Deliver warm, attentive, and discreet service that reflects the resort's luxury positioning. * Anticipate guest needs and ensure personalized dining experiences. * Handle guest requests, feedback, and complaints professionally and efficiently. * Coordinate special dining arrangements, celebrations, romantic setups, and VIP amenities as required. * Ensure guest preferences and special requests are communicated accurately to relevant departments. * Monitor guest satisfaction and recommend improvements to enhance the in-room dining experience. * Promote a culture of genuine hospitality, attention to detail, and service excellence among Heartists. Pre-Opening Operational Readiness * Support the setup and implementation of the In-Room Dining department's operational procedures and service standards. * Assist in preparing departmental checklists, service sequences, and standard operating procedures. * Coordinate the setup and organization of in-room dining service stations, equipment, and supplies. * Support the identification and preparation of operating supplies and equipment (OS&E) required for the department. * Participate in menu familiarization, service rehearsals, and operational simulations before opening. * Assist in establishing order-taking procedures, delivery standards, and service recovery guidelines. * Support the recruitment, onboarding, and training of in-room dining Heartists. * Work closely with the Food & Beverage management team to ensure all pre-opening milestones and operational readiness requirements are achieved. Team Supervision & Heartist Development * Supervise, guide, and motivate In-Room Dining Heartists during daily operations. * Conduct daily briefings to communicate service priorities, guest preferences, and operational updates. * Support the preparation of duty schedules and appropriate staffing arrangements. * Provide on-the-job training in service etiquette, order-taking, product knowledge, and luxury service standards. * Monitor Heartist performance and provide constructive feedback and coaching. * Promote teamwork, professionalism, grooming standards, and a positive working environment. * Support the Food & Beverage management team in maintaining effective communication and operational discipline. Food & Beverage Coordination * Maintain effective communication with Kitchen, Housekeeping, Front Office, and other relevant departments. * Coordinate with the culinary team to ensure timely preparation and delivery of guest orders. * Ensure accurate communication of menu items, availability, dietary requirements, and special requests. * Monitor order flow and resolve operational delays promptly. * Support coordination of VIP amenities, special occasions, and customized dining arrangements. * Ensure all service equipment is handled properly and maintained in good condition. Cost Control & Inventory Management * Monitor the use of in-room dining supplies, equipment, and consumables. * Assist with inventory checks and stock replenishment. * Minimize breakage, waste, and unnecessary operational expenses. * Ensure accurate billing, payment processing, and proper handling of guest charges. * Support departmental cost-control initiatives without compromising service quality. * Report equipment defects, shortages, and maintenance requirements promptly. Health, Safety & Hygiene Compliance * Ensure compliance with applicable food safety, hygiene, and sanitation requirements. * Monitor proper food handling, transportation, and service practices. * Ensure adherence to HACCP principles and relevant food safety procedures. * Maintain safe and hygienic working conditions in service areas. * Ensure proper cleaning and sanitization of service equipment, trays, and trolleys. * Report food safety concerns, incidents, and operational risks to management. * Support sustainability initiatives, including responsible waste management and efficient resource utilization. Administration & Reporting * Maintain accurate operational records, shift reports, and service checklists. * Monitor guest feedback, service delays, and operational challenges. * Assist in preparing departmental reports and performance updates. * Ensure proper documentation of guest complaints, incidents, and corrective actions. * Support internal quality inspections and service audits. * Perform additional Food & Beverage duties as assigned by management. Qualifications Education & Experience * Diploma or bachelor's degree in Hospitality Management, Food & Beverage Management, or a related field. * Minimum 2–3 years of relevant experience in Food & Beverage service, preferably including in-room dining operations. * Previous supervisory or team-leading experience within a hotel or resort is highly desirable. * Experience within luxury hotels, resorts, or internationally recognized hospitality brands is preferred. * Previous hotel or resort pre-opening experience is an advantage. * Strong understanding of luxury in-room dining service standards, order-taking procedures, and guest service etiquette. * Familiarity with hotel point-of-sale (POS) systems and in-room dining order management procedures. * Experience in handling VIP guest requests, special dining arrangements, and service recovery situations is an advantage. Skills & Competencies * Excellent guest service and interpersonal skills. * Strong leadership, team supervision, and coaching abilities. * Excellent command of English; Arabic proficiency is highly desirable. * Strong communication and coordination skills. * Excellent attention to detail and commitment to luxury service standards. * Ability to work efficiently under pressure while maintaining service quality. * Strong organizational, multitasking, and time-management skills. * Good knowledge of food and beverage products, menu presentation, and service techniques. * Ability to handle guest complaints and resolve service issues professionally. * Familiarity with POS systems and basic operational r